Elements and Performance Criteria
- Monitor injury management cases
- Monitor progress of the injured worker against the goals and objectives of the return to work plan and/or the case management plan.
- Monitor compliance with the return to work plan in terms of agreed requirements.
- Monitor compliance with treatment protocols and take action on non-compliance.
- Conduct case management meetings to identify issues and barriers to successful return to work and facilitate resolution.
- Authorise and record changes to the return to work plan.
- Review injury management cases
- Assess capacity for return to work and update return to work and case management plans.
- Undertake treatment and medication review as required by case management plan, and adjust return to work plan as required.
- Review currency of prescribed medical certificate and obtain a current certificate where necessary.
- Review and adjust currency and content of rehabilitation and return to work plan to address changes in circumstances.
- Review case file and conduct case conferences at regular intervals in order to progress claim to best possible outcome.
- Review injury management claim details
- Review entitlements in the light of disability and changes to personal circumstances.
- Conduct economic review to ensure entitlements are adjusted in line with economic changes for similar workers.
- Review claim estimates, duration and costs and take action to address issues.
- Review cases of continuing incapacity for permanent disability entitlements.
- Assess redemption opportunities for suitable cases and make recommendations for progressing these.
- Identify improvements to policies, procedures and processes relating to case management from reviews and recommendations.
- Monitor injury management cases
- Monitor progress of the injured worker against the goals and objectives of the return to work plan and/or the case management plan.
- Monitor compliance with the return to work plan in terms of agreed requirements.
- Monitor compliance with treatment protocols and take action on non-compliance.
- Conduct case management meetings to identify issues and barriers to successful return to work and facilitate resolution.
- Authorise and record changes to the return to work plan.
- Review injury management cases
- Assess capacity for return to work and update return to work and case management plans.
- Undertake treatment and medication review as required by case management plan, and adjust return to work plan as required.
- Review currency of prescribed medical certificate and obtain a current certificate where necessary.
- Review and adjust currency and content of rehabilitation and return to work plan to address changes in circumstances.
- Review case file and conduct case conferences at regular intervals in order to progress claim to best possible outcome.
- Review injury management claim details
- Review entitlements in the light of disability and changes to personal circumstances.
- Conduct economic review to ensure entitlements are adjusted in line with economic changes for similar workers.
- Review claim estimates, duration and costs and take action to address issues.
- Review cases of continuing incapacity for permanent disability entitlements.
- Assess redemption opportunities for suitable cases and make recommendations for progressing these.
- Identify improvements to policies, procedures and processes relating to case management from reviews and recommendations.